Privacy Policy

This privacy notice for Turtle Bottle (“we”, “us”, or “our”) describes how and why we may collect, use, disclose, and safeguard your personal information when you engage with us, such as when you:

• Visit our website at https://turtlebottle.org or any website of ours that links to this privacy notice;

• Purchase our products or use our services;

• Participate in our marketing campaigns, events, or promotions; or

• Contact us in any other related way.

If you have questions or concerns about this notice or how we manage your personal information, please contact us at info@turtlebottle.org.

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SUMMARY OF KEY POINTS

• What personal information do we collect? We may collect personal information such as your name, email address, address, and payment information depending on your interactions with us.

• Do we collect information from third parties? No, we do not knowingly collect personal information from third-party sources.

• How do we use your information? We use your information to deliver our services, process payments, fulfill orders, communicate with you, and meet legal obligations.

• How do we protect your information? We have security protocols in place, but no system is 100% secure.

• Your rights under Canadian law: You have the right to access, update, or withdraw consent for your personal information at any time.

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TABLE OF CONTENTS

1. What Information Do We Collect?

2. How Do We Use Your Information?

3. What Legal Grounds Do We Rely On?

4. When and With Whom Do We Share Your Information?

5. Do We Use Cookies?

6. How Long Do We Keep Your Information?

7. How Do We Keep Your Information Safe?

8. Do We Collect Information from Children?

9. What Are Your Privacy Rights?

10. How Can You Contact Us?

11. How Can You Access or Delete Your Information?

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1. WHAT INFORMATION DO WE COLLECT?

We collect the following personal information you provide voluntarily:

• Name

• Email address

• Shipping/billing address

• Phone number (if applicable)

• Payment details (handled securely by third-party processors such as Stripe, Square Payments)

• Contact and communication preferences

Automatically collected information includes:

• IP address

• Browser and device information

• Location (only if you consent via browser or device settings)

• Usage activity (e.g., page views, time on site)

We use cookies and similar technologies to collect some of this information.

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2. HOW DO WE USE YOUR INFORMATION?

We use your information for purposes such as:

• Fulfilling orders and processing payments

• Managing customer support

• Sending product updates, service announcements, or promotional offers (with consent)

• Improving our website and products

• Complying with legal obligations

• Ensuring fraud prevention and website security

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3. WHAT LEGAL GROUNDS DO WE RELY ON?

Under Canadian law (PIPEDA), we rely on:

• Express Consent: Where required, such as signing up for newsletters.

• Implied Consent: For services you request from us where it is clear you intend to provide information (e.g., purchasing a product).

• Legal Obligation: To comply with Canadian laws or respond to legal requests.

• Legitimate Business Interests: Such as improving our services, preventing fraud, or communicating with customers — provided this does not override your rights.

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4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We may share your information:

• With our payment processor (e.g., Square, Stripe Payments)

• With shipping carriers to fulfill your orders

• With service providers (e.g., email platforms, customer support tools)

• If required by law, court order, or government regulation

• During a business transfer (e.g., merger, acquisition)

We do not sell your personal data.

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5. DO WE USE COOKIES?

Yes. We use cookies to enhance your experience, remember preferences, analyze usage, and serve relevant marketing. You can manage your cookie preferences through your browser settings.

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6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your information only as long as necessary to:

• Fulfill the purposes outlined in this policy;

• Comply with our legal or contractual obligations;

• Resolve disputes; and

• Enforce our agreements.

We securely delete or anonymize data once it’s no longer needed.

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7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement technical and organizational safeguards to protect your data. However, no method of transmission over the Internet is completely secure. You are responsible for safeguarding your own passwords and access credentials.

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8. DO WE COLLECT INFORMATION FROM CHILDREN?

Our services are not intended for children under 13 (or under the age of majority in your province). We do not knowingly collect personal data from children.

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9. WHAT ARE YOUR PRIVACY RIGHTS?

As a Canadian resident, you have the right to:

• Request access to the personal data we hold about you

• Request correction of any inaccuracies

• Withdraw your consent at any time

• Request deletion of your data (subject to legal limitations)

To exercise any of these rights, please email us at info@turtlebottle.ca.

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10. HOW CAN YOU CONTACT US?

Turtle Bottle
Email: info@turtlebottle.ca.

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11. HOW CAN YOU ACCESS OR DELETE YOUR INFORMATION?

You may request a copy of, correction to, or deletion of your personal information at any time by contacting us. We will respond within 30 days in accordance with PIPEDA.